For your convenience, we use Australia Post live shipping rates in our check out. Ensure to put your postcode//country of residence so AusPost can fetch the correct rates.
Due to Government regulations our payment gateway for using credit cards for your purchase will require you to have a PayPal account linked to your card. We are finding a solution to this. In the meantime, please call/email us and we'll assist you.
Our stock is extensive and responds to customer demands. We do at times have to order in from our suppliers components of orders. When this happens it is sometimes seven to ten days before full shipment. Partial shipment is sometimes carried out where practical. Most orders wherever possible are sent within a few hours of receipt. Unless requested shipping insurance for loss or damage is not included in the shipping cost. We do not take responsibility for damage to models that have been damaged in transit. If you require insurance for loss or damage please notify us or select the Australia post option for extra cover, and we will send you a PayPal invoice reflecting our costs of insurance using the Australia Post website. We are also not responsible for any postage delays Australia Post or International Post may encounter.
Pre-Orders will be shipped when they are in store and available. The ETA ion Pre-Orders is an estimation given by suppliers. We are not responsible for the delays that sometimes occur.
RETURNS & REPLACEMENTS
Our stock is extensive and responds to customer demands. Partial shipment is sometimes carried out where practical. Most orders wherever possible are sent within a few hours or receipt.
We do not refund, however exchanges are gladly done where the goods are returned with labels and tags intact and unworn. We appreciate return postage being paid where a selection error has been paid and will gladly reimburse where The Jean Warehouse is found to be at fault. We act in accordance with the Australian fair Trading Act which states: "A business may refuse to give you a free repair, replacement or refund if: •you simply changed your mind •you misused the product or service in any way that contributed to the problem •you asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted •a problem with a service was completely outside of the business’ control. " You are also responsible for the cost of returns for exchanges, unless it is where Diecast4Unis found to be at fault. We are happy to assist you in your exchanges where purchases were made that are unsuitable. All returns will need Authorisation. Any unauthorised returns will not be reimbursed shipping costs. Authorised returns may be eligible for postage refund only to the maximum of what was initially charged, i.e we will not refund extra costs for express or other.